Salary:

We are seeking a highly motivated and detail-oriented Customer Service Representative. The ideal candidate should possess strong knowledge and experience in using Zendesk and Google services to provide excellent support to our customers. If you are passionate about providing excellent customer service using Zendesk and Google services, we invite you to apply for this exciting opportunity and contribute to our client company’s continued growth and success.

Job description

Job Highlights

Better lifestyle opportunities! Permanent work from home setup.
Excellent pay and bonus scheme (conditions apply)
Work with top Australian Companies and develop your skills!

Job Description

Customer Support: Promptly address customer inquiries using email, chat, and phone, manage interactions using Zendesk, and provide assistance using Google services for customer satisfaction.‍
Technical Proficiency: Demonstrate proficiency in using Zendesk to effectively address customer concerns and inquiries, while also utilizing Google services knowledge to troubleshoot and resolve issues.‍
Problem Solving: The role involves proactively addressing customer issues and collaborating with cross-functional teams to resolve complex customer inquiries.‍
Communication: Effective customer communication involves professional and empathetic interactions, providing clear and concise information about product or service inquiries, and collaborating with other teams for timely responses.‍
Documentation: Maintain a comprehensive record of customer interactions on Zendesk and contribute to the knowledge base by creating articles or guides for common customer queries.‍
Product Knowledge: Stay updated on our products and services to provide accurate customer information and enhance support capabilities by staying informed about changes in Zendesk and Google services.‍
Customer Feedback: The process involves collecting and sharing customer feedback with relevant teams for continuous improvement and identifying trends in customer inquiries to inform product or service improvements.

Required qualifications

Minimum of 2 years of work experience in a customer service role, with a focus on using Zendesk and Google services.
Strong communication and interpersonal skills, who can also interpret technical knowledge in a comprehensible manner and actively listens to the needs of the customer.
English proficiency is required, and having prior technical experience would be beneficial.
Technical proficiency in navigating and utilizing Zendesk.
Familiarity with Google services such as Gmail, Google Drive, and Google Calendar.
Problem-solving skills with the ability to think critically and adapt to changing situations.
Ability to work collaboratively in a team-oriented environment.
Demonstrate dedication to providing exceptional customer service, empathizing with customers, and addressing their concerns with a positive attitude.
Detail-oriented with strong organizational and time management skills.
Must perform professionally in all interactions with customers and handle private information confidentially.

Required language skills

English, Tagalog

Please submit your application to jalvarado@netfusiontechnology.com.

We are looking forward to hearing from you!

Apply now and unlock your potential with us!

Submit Your Details

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If your profile aligns with our requirements, we will be in touch to request your CV for further consideration.

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be part of

OUR TEAM

Customer Service Representative

Job description

Required qualifications

Required language skills

Apply now and unlock your potential with us!